> Creating a support ticket via a Prestashop order In order to create a support ticket via a Prestashop order: Sign into your PrestaShop Back Office. Go to the Orders > Orders menu. Select an order for which the payment has been made via Sogecommerce. Click on Contact support about order. Related articles > How to cancel an ongoing subscription via WooCommerce Subscription? > Some orders not appear in PrestaShop What is 3D Secure? Increasing the Frictionless rate